faqs & policies

  • For sanitary and safety reasons, socks with grips are required and are available for purchase. There are NO exceptions to this rule.

  • If it is your first time at Core Concept please arrive 10 minutes prior to the class start time to check-in with our staff to get a review of the machine. If you are new and arrive late, you will need to reschedule due to safety reasons.

    If you have been to a class before and arrive 5 minutes after your class start, your spot may be given away to a walk-in client. If you arrive later than 10 minute, you will not be able to take the class for safety reasons. Late and no show fees still apply, since this results in an unused spot.

  • Because we have limited spots in class, reservations must be made at least 30 minutes prior to class start.

    Reserve your spot in class online or with the Core Concept 2.0 app or the MINDBODY app.

    • The Waitlist is an Commitment: If you are moved from the waitlist into class, you are automatically confirmed and expected to attend.

    • Check Your Tech: Please ensure you have "Text Notifications" enabled in your profile settings. This is the fastest way to know you’ve been added.

    • The 2-Hour Rule: If you are added to the class more than 2 hours before the start time, our standard late-cancel policy applies. If you can no longer attend, please remove yourself from the waitlist before you are added to avoid forfeiting your session or incurring a fee.

    • Sleep-In Tip: If you are on a waitlist for an early morning class and don’t plan on waking up to check your status, please remove yourself before going to sleep to leave the spot open for someone else!

  • All sales are final: classes are not eligible for transfer, exchange, or refund. if you need to cancel less than 2 hours before the class start time, you will lose the class credit or incur a late cancel charge.

  • Merchandise must be returned within 5 days of purchase. All merchandise must be unwashed, unaltered, and unworn with the original tags attached. All garments are subject to inspection. Refunds will only be issued in the form of account credit.

    We reserve the right to refuse a return for any reason at our discretion. This includes, but is not limited to, if the merchandise does not comply with our return policy (worn, washed, without tags, outside the 5 day period, etc.)

  • All clients must be at least 14 years old. Clients between the ages of 14-17 will require a signature from a parent or guardian in-studio.

  • To avoid a late cancellation charge or no-show charge, your reservation must be cancelled at least 2 hours prior to class start time.

    To cancel a reservation, log into your account on our Core Concept 2.0 app, click the bookings tab, click on the class, then click cancel and confirm cancellation. You will receive an email right away confirming the cancellation. Please do not call, text, or social media message the studio to cancel your class reservation.

  • No problem! We have a 12-hour private training cancellation policy. That means you can cancel up to 12 hours before the scheduled session to avoid penalty. If you cancel within 12 hours of the scheduled session you will lose your session.

  • No problem, you can upgrade, downgrade or terminate your membership with a written 15 days’ notice prior to your next bill date! If your membership is frozen, you must unfreeze, and then provide a 15 days’ notice.

  • You may request to freeze your monthly membership by providing written notice at least 2 weeks prior to your freeze start date. You can freeze up to 30 days max per freeze. The first “freeze” annually is free, any additional freeze request has a $35 fee with up to 30 days of freeze time.
    *Surgical and maternity leave do not require a fee to freeze and can be frozen up to 4 months.

  • For legal reasons, we do not allow unsupervised children to wait in the lobby during classes.

  • Core Concept follows local school district closures for inclement weather. Memberships and class packs are not extended or refunded due to weather-related closures.

  • core concept fitness understands the importance of privacy, and we want you to be as comfortable as possible using our website and services. please read this privacy policy before using the site or submitting any personal information. by using the site, you are accepting the practices described in this privacy policy. these practices may change, but any changes will be posted and changes will only apply to activities and information on a “going forward” basis. you are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. note: the privacy practices set forth in this privacy policy are for this website only. if you link to other websites, please review the privacy policies posted at those sites.